Vital Tips For Becoming a Better Sales Listener
You are going to have better sales conversions when have are good are good at listening as a sales representative. This, in turn, can help you get more deals. Internalizing tips is not enough to improve your listening skills. The not so easy part is putting the skills into practice. This is where the sales coach proves to be really useful. It is up to the sales managers to train their sales representative in the way that is best to listen to their prospects. It is one of the fastest ways of improving the performance of their sales. Here are some of the tips that can use use in teaching sales rep.
First and foremost slow the conversation down. Sales reps tend to be talkative individuals with a lot of opinions and ideas. With this characteristic they are capable of talking so quickly. Chances are your relationship with the prospects you have can be damaged just by talking fast. They are going to either lose interest or even get stressed out. Instead take the initiative of articulating the thought you at the speed level that is digestible. You are supposed to pause when they require clarification, you can ask them a question in a way that can help and guide what they have to share.
The second thing is avoiding interruptions. Besides being rude, interrupting means you are going to miss out on something interesting that would be said by your prospect if given the chance. They may have had other things that they can share that might help in shaping your conversation, however, they could not since you interjected them. The fear of being silent is something that should not root in your mind. Giving them a chance to your prospects to say all they have you will notice that they will add something that is of value.
Clarifying and paraphrasing is important. A great part of listening closely to a person is allowing them to know that you are listening closely. The speaker will be pleased with the fact that you are listening. Also it will be easy for them to like you. Attempt to paraphrase their thoughts in the word that portray the care you have on what they are saying. Additionally, be sure that they are truly aware and conversant with what you are saying.
Lastly, you should pay attention to emotions. Words do not always portray what a person is saying. A conversation is not always easily interpreted over the phone. Reason being, you lose the ability to read an individuals body language. Nevertheless, it can happen. You can commence by trying to the kind of time that their voice has and stress levels as well.